Help
Short answers for HonestBrands members and their partners.
Getting in
You sign in with the email address HonestBrands has for you and a 6-digit code we email you. There is no password.
The code expires after 10 minutes and can only be used once. If it hasn't arrived, check your spam or junk folder, then ask for a new one.
If you'd like to sign in with a different email address, ask your CSM to change it.
Using the app
Your chat is with your HonestBrands support team: send them messages and they reply there.
Where they are switched on for your chat, you can also send photos and PDFs and record voice notes. Voice notes are transcribed automatically.
Your roadmap lists the steps in your programme, and you can tick them off as you go.
The app shows your support period and its last day. Once there are 14 days or fewer to go, it also shows how many days are left.
Notifications
On the iPhone and Android apps, the app asks "Turn on notifications so you don't miss a message from your HonestBrands team." Choose "Turn on". If you chose "Not now" or blocked them, turn them on in your phone's notification settings for HonestBrands.
On the web, open the menu at the top right and use "Notifications on this device".
On an iPhone, add HonestBrands to your Home Screen first (Share, then Add to Home Screen), then turn them on there.
A notification says that you have a new message, or who replied. It never shows message text.
Something not working
- Sign out and sign in again.
- Update the app to the latest version from the App Store or Google Play.
If that doesn't help, email hello@honestbrands.com.
Your data
You can ask us to delete your account at any time: How to delete your account
Who the app is for
The app is for HonestBrands members only, and their partners. There is no sign-up: your access is set up by the HonestBrands team.